Shipping policy
Shipping Policy
How much does shipping cost?
We offer a flat rate shipping fee for all orders to the above-listed countries. The shipping rate is the same for all destinations. The exact cost will be calculated at checkout.
How long will it take for my order to arrive?
Handling Time:
We process and ship orders within 1–3 business days. Please note that processing times may vary due to high demand, holidays, or other external factors.
Shipping Time:
Depending on your location, delivery typically takes between 5–7 business days. In rare cases shipping can take up to 25 days.
Please note that delivery times may vary due to external factors such as customs processing, holidays, weather conditions, or postal delays.
What if my order is lost or damaged in transit?
Your order is fully insured during shipping. In the rare event that your package is lost or damaged, please contact our customer support team at bloomaris@outlook.com. We will resolve the issue by sending a replacement or offering a refund, depending on the situation.
Are there any customs fees or import taxes?
All prices on our website are in Euro (EUR €). Customs fees, import taxes, and duties may apply upon arrival in your country. These charges are determined by your local customs office and are the responsibility of the customer.
We are not responsible for any delays caused by customs processing. For more details, please contact your local customs office.
Please note that we do not offer free returns. Customers are responsible for return shipping costs.
What should I do if there are extended delays?
If you experience significant delays, please contact us at bloomaris@outlook.com, and we will do our best to assist you. While we cannot control delays caused by external factors, we will help track and resolve any issues where possible.
What if my order is delayed?
While we strive to ensure that all orders arrive on time, delivery times may vary due to factors outside our control, such as customs processing, weather conditions, or postal delays.
Please note that once the package has been handed over to the shipping carrier, delays are outside of our control. We do not offer refunds for shipping delays, but we will assist you in tracking and resolving any issues.